Privacy Policy

Last Updated: September 9th, 2023

This Privacy Policy covers the website AshBotAI.com ("AshBotAI") and its treatment of information acquired or collected from you, the site visitor or User, reasoning and means of doing so, by AshBotAI, brand representatives, third-party partners, or other reasonable means that arise during the course of normal interaction. Our Privacy Policy does not apply to entities outside of AshBotAI.co.uk and brand representatives, nor to agents, organization extensions, or end-users not owned or controlled by AshBotAI.com, nor persons not controlled nor managed by AshBotAI.co.uk. Notwithstanding the Privacy Terms above, AshBotAI and brand representatives undertake to maintain your privacy when working with third parties. AshBotAI.co.uk is committed to protecting the data you share with us.

This Privacy Policy will further inform you about your rights and choices with respect to your Personal Information, and how you can reach us to update your contact information or get answers to questions you may have about our privacy practices.

All terms not defined in this Privacy Policy can be found in our updated Terms and Conditions.

Personal Information

For the purposes of this Policy, 'Personal Information' is regarded and relates to personally identifiable information of natural or juristic persons. Natural persons can be identified, whether directly or indirectly, by identification number or factors specific to his/her physical, mental, economical, social, or cultural identity, including factors such as name, location, or online identifier.

Notwithstanding the exceptions in terms of this Policy, AshBotAI and brand representatives will not sell, rent, or loan any Personal Information to third parties. AshBotAI.co.uk is committed to protecting the data you share with us.

Data Processing

AshBotAI may receive or collect personally identifiable information ("Personal Information") from you via interaction in regards to or by way of utilizing Our Product. By voluntarily providing AshBotAI.co.uk with Personal Information, you thereby submit that you are the owner of said information or are otherwise authorized to disclose or provide it to AshBotAI.co.uk. You further submit consent to the collection of such Personal Information by AshBotAI.co.uk in accordance with our Privacy Policy further set out below. You agree and acknowledge that communication with AshBotAI.com or communication via/in regards to Our Product will result in the transfer of Personal Data/information, as consented, whether locally or globally, and that AshBotAI.co.uk will process this data in adherence to the GDPR (General Data Protection Regulation). You further submit and consent to certain Personal Information being transferred to the servers and databases of AshBotAI.com for storage and processing in terms of this Policy. You submit to understanding that certain jurisdictions in certain countries govern privacy and data security laws in their respective manners, according to which your Personal Data may be collected, used, stored, and/or disclosed.

Consent

AshBotAI relies on your consent for data processing purposes. The GDPR (General Data Protection Regulation) defines consent as "...freely given, specific, informed..., a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data...".

AshBotAI.co.uk provides for granular consent processes in each instance where personally identifiable data is processed. We support the spirit and aim of data protection proposed by the GDPR and endeavoring to affect Privacy by Design.

Information received/collected

Subject to this Policy, in the course of utilizing Our Product or by way of communications with AshBotAI.co.uk, the following information may be collected and/or received per consent by you, the User or website visitor:

• Email address.
• Personal information, including name and surname.
• Contact information, including email address and social profiles.
• Business information, including company profiles, social profiles, websites, company name, and address.
• Account information, including the use of third-party services.
• Data, including use and access to Our Product and information submitted in regards to the use of Our Product.

Data submitted on our Website (https://ashbotai.co.uk/)

Data Submitted via Live Chat Box

In order to better communicate with our customers or potential customers, AshBotAI hosts a live chat box on its site (https://ashbotai.co.uk). If you, as a website visitor, choose to get in touch with our agents via this Live Chat box, you must first consent to your data being processed for support/chat related purposes. Consent is verified by means of a checkbox and a notice (live chat consent clause) stipulating our data retention period. Based on this consent, AshBotAI may receive your name, email, and information relating to your browser, operating system, type (new or returning visitor), and visiting page URL. The latter information is utilized for enhanced support provision. Once this chat data has been processed, it is stored on AshBotAI's site database for the period specified in the live chat consent clause but may be requested, rectified, or erased upon your request, at any time.

Data Submitted via Form Entry

Any data submitted to AshBotAI.co.uk by means of our contact form orrequesting information through forms on our website is done voluntarily. By submitting such information, you consent to AshBotAI collecting and processing the data provided. The collected data may include your name, email address, phone number, and any other information you choose to provide in the form. This information is used to respond to your inquiries, provide assistance, or deliver the requested information.

Data Security

AshBotAI takes appropriate technical and organizational measures to ensure the security and confidentiality of your Personal Information. We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Your Rights and Choices

AshBotAI respects your rights and offers you choices regarding the collection, use, and retention of your Personal Information. You have the right to access, update, correct, or delete your Personal Information. You can exercise these rights by contacting us using the contact information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable laws.

Data Retention

AshBotAI retains Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether we can achieve those purposes through other means.

Changes to the Privacy Policy

AshBotAI reserves the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised Privacy Policy on our website or through other appropriate communication channels. Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@ashbotai.co.uk

We will make every effort to address and resolve your concerns.